2006 Northern California Regional Training

March 17, 2006

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Scheduled Workshops include:

Information & Referral 101
Learn about standards for a good I&R program, quality assessments, the advocacy process, and how to determine what referrals best suit the caller's need(s). Identify and rollplay active listening techniques and skills that help to clarify needs and to prioritize the steps a caller may need to take to begin to address their need(s).

Information & Assistance 101
A concentrated review of key competencies needed to provide I&A services to older adults and their caregivers. Examine the essential knowledge, skills, attitudes and work related behaviors a professional must demonstrate to effectively preform as an I&A specialist in accordance with AIRS performance based competencies.

Information & Referral 102
Move from dealing with a difficult caller to understanding difficult behaviors that may interfere with a caller's ability to seek help. Review active listening skills and techniques to help you and your caller to overcome difficult behaviors so you can provide a quality assessment and empower your caller to be more effective in seeking help.

Information and Assistance 102:
This workshop will provide further exploration of I&A components relative to the physical and cognitive considerations in providing I&A to older clients. During the session there will be discussion and sharing of techniques in setting boundries, and stress management..

Crisis Intervention:
This workshop is designed to equip the I&R specialist with the necessary skills and techniques essential to diffusing a crisis situation. Topics include; styles of listening, effective communications, the four parts of crisis intervention and how to respond to the caller in crisis.

Database Management:
This workshop will present the basics of resource database management and design. We will cover the major concepts involved in creating and maintainng the resource database, including resource file formats, relational database structure, web-based systems, and resource inclusion/exclusion policies. In addition, we will introduce the AIRS Taxomony and its function, as well as the AIRS standards relating to the resource database.

AIRS Certification Testing
CIRS/CRS/CIRS-A Testing

CAIRS will offer AIRS Certification testing at the Conference. A $25.00 fee to CAIRS applies for AIRS Testing. Note: Registration for the CAIRS conference is not a prerequisite for registering for AIRS Certification testing.

Certification Packets must be submitted to AIRS 30 days in advance of the test (February 17, 2006).

Conference Fees: