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ROLES AND RESPONSIBILITIES OF
THE CALIFORNIA 211 STEERING COMMITTEE

BACKGROUND: The following roles and responsibilities of the proposed California 211 Steering Committee were developed and refined by participants attending three separate 211 planning group meetings. The last planning group meeting, held in Oakland on February 1st, concluded with the adoption of these roles and responsibilities and a unanimous agreement to appoint a four-member selection committee.

This selection committee is charged with the responsibility of developing a selection process and timeline, and to select the first ten (10) members of the California 211 Steering Committee. The first ten members will then be responsible for selecting the remaining ten members of the Steering Committee. It was agreed that the four members of the selection committee could not be selected as part of the first 10 Steering Committee members. However, they would be eligible for consideration for selection of the final 10 members.

GENERAL PURPOSE: The general purpose of the California 211 Steering Committee is to be a resource for and to represent all information and referral service providers and their consumers in the development process of 211 in California. Therefore, committee membership will represent a broad diversity of I&R related service providers and consumers. Members must have credibility with the consumers and service sectors and/or regions they are selected to represent. They must also commit to serving the best interests of all I&R service providers and all residents of California.

Steering Committee Roles and Responsibilities - The roles and responsibilities of the California 211 Steering Committee shall be:

Primary Roles/Responsibilities

      1. Oversee 211 strategy and implementation.
      2. Serve as a liaison to the National 211 Collaborative
      3. Serve as a liaison to the California Public Utilities Commission (CPUC).
      4. Approve final 211 petition to the CPUC.
      5. Oversee ongoing policy development and review of 211 planning efforts.
      6. Coordinate statewide 211 planning and implementation.
      7. Initiate and oversee statewide promotion of 211
      8. Coordinate with and support local 211 promotion efforts.
      9. Develop and coordinate statewide strategies to include and gain support of key non-I&R stakeholders.
      10. Oversee development/implementation of a statewide 211 business plan.
      11. Advocate for local 211 system delivery and statewide coordination.

Secondary Roles/Responsibilities

  1. Provide technical assist to local community collaboratives on technology, planning, fund development, collaborative development, conflict resolution, and 211 promotion.

Individual Committee Members Roles and Responsibilities - The roles and responsibilities of individual committee members shall be:

  1. Serve for a term of one year! The Steering Committee will establish staggered term limits to insure continuity. Existing members may then be asked to volunteer to serve for terms longer than one year.
  2. Adhere to the Committee and Individual roles and responsibilities.
  3. Secure and maintain the support of your organization for full participation in committee efforts.
  4. Attend committee meetings and complete assignments on a timely basis.
  5. Devote the necessary time to fulfill committee obligations. Committee members should expect to prepare for and attend 3 to 4 all-day meetings per year; 3 to 4 one-to-two hour conference calls per year; and spend an additional 40 to 60 hours per year on individual tasks related to committee activities.
  6. Be willing and able to make commitments of your organization’s resources, as appropriate and feasible, to support the statewide 211 planning effort.
  7. Pay for travel, lodging and meals associated with committee meetings, as needed. (Efforts are underway to attempt to secure funding for part or all of such expenses, but this cannot be guaranteed at this time.)
  8. Work to develop and utilize relationships with influential organizations, decision-makers and elected official who can help support 211 planning and implementation efforts.
  9. Promote professional I&R standards for 211 service and quality.
  10. Support the concept of 211as a public utility, belonging to the community, and that 211 providers must meet local needs and be held accountable.
  11. Take a leadership role with the consumers and service sectors and/or regions your were selected to represent.
  12. Represent specific constituencies and be identified as such on the committee.
  13. Actively seek out and represent the broadest needs and concerns of your constituents and community of service.

THE CALIFORNIA 211 STEERING COMMITTEE 
Committee Selection Process and Timeline 

Related Materials:
California 211 Overview



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